How can government be considered ‘open’ or function effectively if even the most navigationally astute visitors to Philadelphia’s City Hall can’t find the most basic services?
Public Workshop is currently working with the Philadelphia Mayor’s Office of New Urban Mechanics to make City Hall more inviting and accessible. The project entails rethinking and prototyping a new visitor experience, making it easier for people to find the essential services and departments located within the nation’s largest municipal building, thereby making government more ‘open’. Solutions to making the building’s vastness more manageable and finding the City’s key departments easier will include such things as creating color-coded choose-your-own-adventure ‘welcome’ cards for visitors seeking one of the top five most sought after departments; celebrating beautiful moments in the building along key ‘service routes’ to strengthen ‘memory’ and pride; low-cost vinyl ‘hacks’ of existing maps and signage to make key services more prominent; and making glowing, color-coded ‘finish lines’ for the entrances of key departments (an early rendering is shown above). Needless to say we can’t wait to roll out this prototype project late this Spring.